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Title: EDF Energy Debt and Energy Adviser

Pay scale: £19,581.22 - £22,287.45 (Pro Rata)

Hours: Full time 37 Hours a week Monday – Friday 9:00 – 17:00

Contract: Fixed term 2nd January 2018 – 31st March 2019 (Subject to Ofgem funding from 1st April 2018)

Benefits: 3% contribution to Employer’s Pension Scheme. 25 days annual leave (pro rata), bank holidays and an additional 2.5 days (pro rata) to be taken between Christmas and the New Year

Responsible to: Energy Projects Coordinator

Work Base: Cobourg House, Mayflower Street, Plymouth

Closing date: Monday 27th November 2017 at 17:00

Interview date: Wednesday 6th December 2017

Job Description

Context of role:
Providing debt & energy advice to EDF Energy Customers referred to our service via the EDF Energy helpline. The employer for this post is Citizen’s Advice Plymouth and the line manager for this post is the Energy Projects Co-ordinator.

To contribute towards the delivery of a comprehensive debt & energy advice service for clients, in line with the requirements the funder. Providing clients with debt & energy advice appointments over the phone, helping them find solutions to their issues.

Download the full role description and application pack by clicking the icon below.

Download the full role description and application pack by clicking the icon below.

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 Volunteering logo

We are recruiting committed volunteers who are passionate about helping members of their community to access the free and independent information and advice they need

We are looking for volunteers to assist the service in the following ways:


pdfAdvice Plymouth Information Assistant

pdf Advice Plymouth Advisor

pdfAdvice Plymouth Gateway Assessor

pdfAdvice Plymouth Information Assistant



Are you interested? For further information and an application form contact: Sarah Geoffrey on

01752 201766  or email


Based on a Concept by Advice Sheffield.
Created by ESP Projects Ltd.